tkpk9 Privacy Policy
How We Protect Your Data

tkpk9 ("we", "us", "our") operates the online gaming and sports betting platform accessible at tkpk9.io. As part of delivering that platform, tkpk9 processes certain categories of personal data relating to registered players and visitors based primarily in Bangladesh. This Privacy Policy sets out the full scope of those data processing activities in a transparent, accessible, and legally compliant manner.

This policy applies to all personal data collected through the tkpk9 website, mobile-optimised interface, customer support channels, promotional communications, and any other touchpoint through which a player or prospective player interacts with the tkpk9 brand.

tkpk9 is the data controller responsible for the personal data described in this policy. This means we determine the purposes and means of processing your personal data. Where third-party processors are engaged to handle data on our behalf — for example, payment gateway providers or identity verification services — we ensure appropriate contractual protections are in place to govern their handling of your data.

If you have any questions about this Privacy Policy or how tkpk9 handles your personal data, please contact our dedicated data support team at [email protected] before creating an account.

tkpk9 collects personal data across several categories depending on the nature of your interaction with the platform. The categories below summarise what we collect and the context in which collection occurs.

tkpk9 does not knowingly collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where health-related information is voluntarily provided in the context of a responsible gaming self-exclusion or support interaction. Any such information is handled with the highest degree of confidentiality.

tkpk9 uses your personal data for the following purposes, each of which is tied to a lawful basis as described in Section 4:

• Account creation and management: To register your tkpk9 account, verify your identity and age (21+ requirement), and maintain accurate account records throughout the period you remain a registered player.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and banking partners including Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. Financial data is shared with payment processors solely to complete these transactions.
• Service delivery: To provide access to the full suite of tkpk9 gaming products — cricket betting (BPL, T20 World Cup, IPL), live casino games, slot titles, and crash games — and to personalise your platform experience based on gaming history and preferences.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and other prohibited conduct as defined in the tkpk9 Terms & Conditions.
• Regulatory compliance: To fulfil any obligations arising from applicable financial crime laws, anti-money-laundering (AML) requirements, or lawful instructions from regulatory or law enforcement authorities.
• Responsible gaming: To monitor gaming behaviour for indicators of problematic gambling, to apply player-requested deposit limits, cooling-off periods, and self-exclusion requests, and to provide appropriate support to players who may be at risk.
• Customer support: To respond to account queries, complaints, technical issues, and responsible gaming concerns submitted through tkpk9's 24/7 English-language support channel.
• Marketing communications: To send promotional offers, bonus alerts, and tournament announcements to players who have opted in to receive such communications. Players may withdraw marketing consent at any time via account settings or by contacting support.
• Platform improvement: To analyse aggregated, anonymised usage data for the purpose of improving the platform's features, performance, user interface, and game selection.

tkpk9 does not engage in automated decision-making or profiling that produces legal or similarly significant effects without human oversight, except in the context of fraud detection systems, which are always subject to manual review upon player request.

tkpk9 processes your personal data only where a valid legal basis exists for doing so. The primary legal bases on which tkpk9 relies are as follows:

• Contractual necessity: Processing that is required to perform the contract between you and tkpk9 — including account registration, payment processing, game access, and customer support — is carried out on the basis that it is necessary to fulfil our contractual obligations to you as a registered player.
• Legal obligation: Certain processing activities, including identity verification, age verification (21+), anti-money-laundering checks, and the retention of financial transaction records, are carried out because tkpk9 is legally required to do so under applicable law.
• Legitimate interests: tkpk9 may process personal data on the basis of its legitimate interests in operating a secure, fraud-free gaming platform — for example, fraud detection, platform security monitoring, and aggregated analytics for service improvement. Where legitimate interests are relied upon, tkpk9 has assessed that these interests are not overridden by your data protection rights.
• Consent: Where tkpk9 relies on consent as a legal basis — primarily for direct marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to your withdrawal. To withdraw marketing consent, visit your account settings or contact [email protected].

The tkpk9 platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure gaming experience. Cookies are small text files stored on your device when you visit the tkpk9 website. The categories of cookies used by tkpk9 are as follows:

• Strictly necessary cookies: These are essential for the platform to function. They enable core features such as login session management, security token handling, and shopping cart equivalents (e.g., bet slip state). The platform cannot function properly without these cookies and they cannot be disabled.
• Functional cookies: These enable the platform to remember your preferences — such as your preferred language (English), display settings, and responsible gaming limits — so that you do not need to reconfigure them on every visit.
• Analytics cookies: These help tkpk9 understand how players navigate and use the platform by collecting aggregated, anonymised data about page visits, session duration, and feature usage. This data is used solely to improve the tkpk9 product experience.
• Security and fraud-detection cookies: These assist in identifying anomalous access patterns, detecting bot activity, and preventing account takeover attempts. They form part of tkpk9's layered security framework.

tkpk9 does not use third-party advertising or behavioural retargeting cookies. Player gaming activity is not shared with any advertising network for the purpose of serving targeted advertisements on third-party websites.

You may manage or delete cookies via your browser settings at any time. Please note that disabling strictly necessary cookies will impair the functionality of the tkpk9 platform and may prevent you from accessing your account.

tkpk9 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data with third parties only in the following limited and controlled circumstances:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard receive the minimum payment data required to process your deposits and withdrawals. Each provider operates under its own privacy policy and is independently responsible for the data it processes.
• Identity verification providers: Third-party KYC and age verification service providers may receive identity documents (NID, passport) submitted during the account verification process. These providers are bound by strict data processing agreements and may not use your data for any purpose other than the verification service contracted by tkpk9.
• Game content providers: Live casino and slot game providers — including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi — may process limited technical and gaming data (such as session tokens and game outcomes) within their platforms to deliver game content. These providers are subject to data processing agreements with tkpk9.
• Fraud and AML compliance tools: Specialised third-party fraud detection and anti-money-laundering screening services may process certain financial and identity data to assist tkpk9 in meeting its compliance obligations. All such providers are contractually bound to process data only for the specific compliance purpose for which they are engaged.
• Legal and regulatory authorities: tkpk9 will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by law or in response to a lawful, documented request. tkpk9 will, where legally permitted, notify affected players of such disclosures.

tkpk9 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal or regulatory obligations. The following retention periods apply to the principal categories of personal data held by tkpk9:

At the end of the applicable retention period, personal data is either securely and permanently deleted from tkpk9's systems, or anonymised so that it can no longer be associated with any individual player. Anonymised data may be retained indefinitely for statistical and analytical purposes.

tkpk9 implements a comprehensive, multi-layered information security programme to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key technical and organisational measures include:

• 256-bit SSL/TLS encryption on all data in transit between your device and the tkpk9 platform, enforced across all pages and API endpoints.
• Encryption at rest for sensitive personal and financial data stored in tkpk9's databases, using industry-standard AES-256 encryption.
• Role-based access controls (RBAC) ensuring that tkpk9 employees can only access the personal data categories that are directly relevant to their job function. Access to player financial data is restricted to the finance and compliance teams.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists to identify and remediate weaknesses in the platform's infrastructure.
• Intrusion detection and prevention systems (IDS/IPS) monitoring network traffic in real time for anomalous patterns indicative of attempted breaches or attacks.
• Two-factor authentication (2FA) available to all registered players for account login, and mandatory for all tkpk9 internal staff accessing production systems.
• Data breach response plan: In the event of a confirmed personal data breach, tkpk9 will assess the risk to affected players within 72 hours, notify affected individuals where the breach poses a high risk to their rights and freedoms, and take immediate remedial action.

The tkpk9 platform is strictly intended for adults aged 21 years and above. tkpk9 does not knowingly collect, store, or process personal data relating to individuals under the age of 21.

If tkpk9 discovers that personal data belonging to a minor has been collected — whether through misrepresentation of age during registration or any other means — that account will be immediately suspended, all associated data will be securely deleted, and any funds held in that account will be returned or held pending resolution in accordance with applicable law.

tkpk9 employs mandatory age verification checks as part of the account registration and KYC process. All players are required to submit valid government-issued identity documents confirming they are 21 years of age or older before their account is fully activated and before any deposit or withdrawal can be processed. Players found to have falsified their age during registration will have their accounts permanently closed and may be reported to relevant authorities.

If you have reason to believe that a minor has registered an account on the tkpk9 platform, please notify us immediately at [email protected] so that we can investigate and take appropriate action.

tkpk9 may send promotional communications — including bonus offers, deposit match promotions, free bet alerts, tournament announcements (BPL, IPL, T20 World Cup), and seasonal campaign messages tied to events such as Eid, Pohela Boishakh, and Victory Day — to players who have expressly opted in to receive marketing communications during registration or via their account settings.

All marketing communications from tkpk9 will:

• Clearly identify tkpk9 as the sender.
• Be sent only to players who have given explicit consent to receive them.
• Include a clear and functional opt-out mechanism in every message.
• Be written in English and relate exclusively to tkpk9 products and promotions.
• Never be sent on behalf of any third-party advertiser or data partner.

Players may withdraw their marketing consent at any time by updating their communication preferences in the account settings dashboard, or by contacting the tkpk9 support team at [email protected]. Withdrawal of marketing consent does not affect the lawfulness of communications sent prior to the opt-out, and does not affect access to any other tkpk9 service.

Please note that transactional communications — such as deposit confirmations, withdrawal notifications, account verification requests, and responsible gaming alerts — are not marketing communications and will continue to be sent regardless of marketing preferences, as they are essential to the operation of your account.

tkpk9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to the platform that affect how personal data is handled. The most current version of this Privacy Policy will always be available at tkpk9.io/privacy-policy.

When material changes are made to this policy — that is, changes that significantly affect the rights of registered players or materially alter how their personal data is processed — tkpk9 will notify affected players via email to the address registered on their account, or via a prominent notice on the platform, at least fourteen (14) days before the changes take effect.

Minor, non-material changes (such as typographical corrections, clarifications that do not affect the substance of the policy, or updated contact details) may be made without prior notice, although the "Last updated" date at the top of the policy will always reflect the most recent revision date.

Your continued use of the tkpk9 platform after the effective date of any updated Privacy Policy constitutes your acknowledgement of the revised terms. If you do not agree with the revised policy, you should cease using the tkpk9 platform and may request account closure by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which tkpk9 handles your personal data, you are encouraged to contact our dedicated data support team in the first instance:

When submitting a data-related request, please include your registered username, the email address associated with your account, and a clear description of your request or concern. For account security purposes, we may ask you to complete an identity verification step before actioning requests that involve accessing, modifying, or deleting personal data.

tkpk9 is committed to resolving all privacy concerns promptly and fairly. If, after contacting our support team, you remain dissatisfied with our response, you have the right to escalate your complaint to a relevant data protection or consumer protection authority in your jurisdiction. tkpk9 will cooperate fully with any such authority in the investigation of a complaint.

This Privacy Policy is governed by and shall be construed in accordance with applicable data protection principles. Any dispute arising in connection with this policy that cannot be resolved amicably shall be subject to the dispute resolution provisions set out in the tkpk9 Terms & Conditions.